SHIPPING & RETURNS POLICY
- Shipping Options will Include USPS First Class Mail, USPS Priority Mail and UPS Ground depending on the weight of the order. Rates will be calculated at checkout.
- You can track your shipments through these links:
- We may require a signature depending on the size of your order.
- You can initiate a return for most new and unopened items within 30 days from delivery. We will provide store credit or a refund on approved returns. If your purchase is older than 30 days from delivery, unfortunately we are unable to provide a refund or store credit.
- To complete returns we will require a receipt or a proof of purchase. Depending on your return we may ask for additional information.
- We do not accept returns on used or opened consumables and flower.
- You must return items in new or unused condition with all original materials included in the shipment. We inspect all returned items before processing any kind of store credit or refund.
- Refunds will be applied to your original method of payment, within a certain amount of days. If you haven't received a refund yet, first check with your bank or with credit card company. There is often a processing time before a refund is posted. If you have done all of the above and you still have not received your refund. Contact us at Sales@Hemplivingusa.com.
- If you would like us to provide prepaid shipping for your return, we will deduct the shipping cost from your refund. If you ship the item through your preferred service, you must provide a tracking number.
- If you used our free shipping services, the cost of shipping your order will be deducted from your refund if the return reason is not related to fulfillment errors and/or defects.
- We must receive your returned items at our processing facility within 30 days from the return delivery.
- For fulfillment errors and/or defects please provide your order number, Issue details and email it Purchasing@Hemplivingusa.com. One of our representatives will be in contact with you within 24-48 business hours.
Exchange Policy (if applicable):
- We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item please email Purchasing@Hemplivingusa.com with your order number and information on the defective or damaged item.