- We are unable to ship to PO Boxes in any state.
- We are unable to ship Vape Related products to the following states: NV, OR, UT, and WA. This includes Cartridges, Disposables, and any vape device hardware (i.e. Lookah products).
- Free shipping for all U.S. orders within the 48 contiguous states. Options will Include USPS First Class Mail, USPS Priority Mail and UPS Ground depending on the weight of the order.
- Most shipments arrive in 2-3 business days, however, with the recent COVID-19 delays, some areas will be affected sporadically and out of our control.
- Some orders may be required to be shipped USPS, depending on the purchase.
- You can track your shipments through these links:
- We may require a signature depending on the size of your order.
- We may require additional contact information to confirm your order. For example, a copy of your driver's license or college ID to verify age and identity.
- We can not accept returns from Cake Disposables or Cake Cartridges after 5 days from the delivered date.
- We do not accept returns on consumables, such as oils, dabs, flower, gummies, lollipops, or Pot Rocks.
- For other items, you can initiate a return for new and unopened items within 10 days from your delivered date. We will provide store credit or a refund on approved returns. If your purchase is older than 10+ days from delivery, unfortunately we are unable to provide a refund or store credit.
- To complete returns we will require a receipt or a proof of purchase. Depending on your return we may ask for additional information.
- You must return items in new or unused condition with all original materials included in the shipment. We inspect all returned items before processing any kind of store credit or refund.
- Refunds will be applied to your original method of payment, within a certain amount of days. If you haven't received a refund yet, first check with your bank or with credit card company. There is often a processing time before a refund is posted. If you have done all of the above and you still have not received your refund. Contact us at Sales@Hemplivingusa.com.
- If you would like us to provide prepaid shipping for your return, we will deduct the shipping cost from your refund. If you ship the item through your preferred service, you must provide a tracking number.
- If you used our free shipping services, the cost of shipping your order will be deducted from your refund if the return reason is not related to fulfillment errors and/or defects.
- For fulfillment errors and/or defects please provide your order number, Issue details and email it to sales@Hemplivingusa.com. One of our representatives will be in contact with you within 24-48 business hours.
Exchange Policy (if applicable):
- We only replace items if they are defective or damaged. However only within 10 days after the delivered date, can we issue refunds. If you need to exchange a defective or damaged item please email email@example.com with your order number and information on the defective or damaged item.